Frequently Asked Questions

Are the boots original?

Our boots are 1:1 models, made to match the original and professional versions in every detail.
These 1:1 products are crafted with the same measurements and stitching patterns used in professional boots.
Before shipping, our team performs a strict quality inspection to ensure premium standards.

After receiving your product, you have full freedom to request an exchange or return. Check our Returns and refunds page for more details.

How do exchanges and refunds work?

You can read our full Exchange and Refund Policy on the Returns and refunds page.

Do orders include tracking?

Yes. We ensure full transparency.
After your order is dispatched, you will receive an email with your tracking code, so you can follow the delivery in real time on our order tracking page.

What is the delivery time?

The delivery time for your country is shown at checkout, before you pay. See our Shipping page for more details.

My delivery time has passed: what happened?

Some external factors may cause minor delays, such as holidays, temporary stock shortages, logistics strikes or customs clearance.
Every order is tracked: you can follow it on our order tracking page. If your delivery seems stuck, write to us with your order number and we will help.

Do the products come from outside Europe?

Yes. Our products ship internationally, and every order is sent with tracking. See our Shipping page for delivery times and customs information.

Is the product durable?

Yes! We have received hundreds of customer feedbacks confirming the durability of our boots.
Our own team uses these boots during matches and training sessions: some pairs last over two years while still in great condition.

Do the boots come in their original boxes?

Yes. Every pair is shipped in its original-style box, whether Adidas, Nike, Mizuno or Puma.

Where can I find feedback from other customers?

You can read what other customers say on our reviews page.

Still have questions?

We are always here to help!
Send us an email: kleatostore@gmail.com